This page sums up how we operate so there are no surprises. For anything specific to your project, the written estimate and work order we provide controls.
Estimates and pricing
Estimates are free. We schedule an on-site walk-through, measure the property, talk through your goals, and put final pricing in writing before any work begins. Pricing examples on our site and in conversation are illustrative; the written estimate is what governs.
Scheduling and weather
Recurring lawn maintenance is performed on a route. If weather or saturated turf would damage your lawn or our equipment, we move the visit to the next day. For project work (installations, fencing, planting), we'll communicate any weather delays as soon as we have them.
Cancellations and rescheduling
- We require 24 hr notice to change/cancel recurring services or landscape projects
- Please notify us in writing of any schedule changes or cancellations
Payment terms
- We accept all credit cards
- Invoices are run either upon job completion for projects or last day of the month for recurring service invoices
- 50% deposit requirements on all projects over $300
- Invoices past 90 days referred to an outside collections service
Satisfaction guarantee
- If there are any issues with our completed work please let us know within 24 hours and we will address it immediately
Installation warranties
- 30 day Plant material warranty provided it is evident that plants have been properly watered
- Sod warranty — 30 day warranty unless enrolling in our fertilization and weed control program which would then provide a 6 month warranty
- Fence and hardscape warranty — 1 year on workmanship; manufacturer's warranty on materials
- Irrigation repairs — 30 days on parts and labor on serviced components
What we need from you
- Property access. Make sure gates are unlocked and pets are inside on your service day. If we can't access the lawn, we may need to reschedule.
- Mark sprinklers and hidden features. Flag sprinkler heads, low-voltage lighting, dog fence wires, and any buried features you want us to avoid.
- Pick up toys, hoses, and pet waste. Helps us move faster and protects our equipment.
- Water as directed. New sod, plants, and seed depend on the watering schedule we provide. If the schedule isn't followed, installation warranties may not apply.
- HOA and city approvals. For projects requiring approval, we'll handle filings, but please respond promptly when we need signatures or documentation.
Communication
We aim to return calls and emails within one business day. For active service issues — a missed visit, a damaged sprinkler head, anything urgent — please call (972) 571-7899 rather than email so we can address it the same day.
Privacy and data
Information you provide when requesting service is handled per our Privacy Policy.
Contact
Questions about this policy or a specific service issue: support@jclandscapingllc.com or (972) 571-7899.