This page sums up how we operate so there are no surprises. For anything specific to your project, the written estimate and work order we provide controls.
Estimates and pricing
Estimates are free. We schedule an on-site walk-through, measure the property, talk through your goals, and put final pricing in writing before any work begins. Pricing examples on our site and in conversation are illustrative; the written estimate is what governs.
Scheduling and weather
Recurring lawn maintenance is performed on a route. If weather or saturated turf would damage your lawn or our equipment, we move the visit to the next available day on the route and let you know. We don't mow saturated lawns — it tears the turf, leaves ruts, and clumps clippings. For project work (installations, fencing, planting), we'll communicate any weather delays as soon as we have them.
Cancellations and rescheduling (TODO)
- How much notice is required to cancel or reschedule a visit (e.g., 24 hours).
- Any fee for late cancellation or missed appointment.
- How to cancel a recurring service (e.g., end-of-month, written notice).
- What happens to deposits on project work if you cancel.
Payment terms (TODO)
- Accepted payment methods (check, card, ACH, etc.).
- When invoices are due (e.g., net 15 from completion).
- Deposit requirements on installations and large projects.
- Late fees or interest charges, and your collections policy.
Satisfaction guarantee (TODO)
- What you promise (e.g., "if you're not happy with the result, call us within 48 hours and we'll come back at no charge").
- Time window to report issues.
- What's excluded (e.g., damage from third parties, acts of God, lack of watering).
Installation warranties (TODO)
- Plant material warranty (e.g., 90 days, customer must water on the schedule provided).
- Sod warranty (e.g., we'll inspect within 14 days; healthy installation only, owner is responsible for watering).
- Fence and hardscape warranty (e.g., 1 year on workmanship; manufacturer's warranty on materials).
- Irrigation repairs (e.g., 30 days on parts and labor on serviced components).
- What voids the warranty (vandalism, owner modifications, etc.).
What we need from you
- Property access. Make sure gates are unlocked and pets are inside on your service day. If we can't access the lawn, we may need to reschedule.
- Mark sprinklers and hidden features. Flag sprinkler heads, low-voltage lighting, dog fence wires, and any buried features you want us to avoid.
- Pick up toys, hoses, and pet waste. Helps us move faster and protects our equipment.
- Water as directed. New sod, plants, and seed depend on the watering schedule we provide. If the schedule isn't followed, installation warranties may not apply.
- HOA and city approvals. For projects requiring approval, we'll handle filings, but please respond promptly when we need signatures or documentation.
Communication
We aim to return calls and emails within one business day. For active service issues — a missed visit, a damaged sprinkler head, anything urgent — please call (972) 571-7899 rather than email so we can address it the same day.
Privacy and data
Information you provide when requesting service is handled per our Privacy Policy.
Contact
Questions about this policy or a specific service issue: support@jclandscapingllc.com or (972) 571-7899.